Today, companies across sectors are catering to customers with an affinity towards technology. Customers want product information, reviews and price comparison at their fingertips. All the food delivery apps we currently use are a case in point. From live information from the time the food
A lot of us might remember the early days of the mobile telephony boom in India. During this time, the industry saw a spate of value-added services (VAS) such as ringtones, special SMS services, caller-back tunes and more, many of which persist to this day.
As pioneers of digital transformation in the automotive space, we believe that taking certain processes online benefits customers, OEMs, and other players in the ecosystem. One such service is pick-up and drop, typically used for after-sales. Here, a customer who needs to get their vehicle
Across industries, there are benefits at large of outsourcing non-core functions. This ranges from easing HR challenges to solving for lack of specialist knowhow. Sometimes it might be needed because expertise is needed only for a short period of time, and other times to avoid
With the current level of technology penetration, the current and upcoming generation of vehicle buyers not only prefer but expect ‘invisible’ after-sales service. A 2018 global Accenture study showed that the younger you are, the more inclined you will be to outsourcing routine services like
The internet has been a revolution not just for enabling communication and flow of information, but how business functions in the new age. Leveraging the power of this wonderful technology can lead to competitive advantages and cost savings for companies. We at 21North have always
Meet Mayank – A Digital Native Mayank works in a senior product role in an Indian startup based in Bangalore. Like much of his peer group, he is now used to running a majority of his life digitally. This includes ordering food, groceries and even
Safety, hygiene, health – these three important aspects of our lives have perhaps become the most critical ones due to the Covid-19 outbreak. There needs to be a paradigm shift in how we all go about our activities keeping in mind these three critical aspects.