Igniting opportunity by saving time for vehicle owners and adding value to our clients business
Good things happen when people get time, whether spending with loved ones or executing their dreams.
What started as a way to pick up and drop vehicles for servicing has led to millions of moments of passion and joy as people around the world make best use of precious time saved. Our clients deliver trust and transparency with the help of our technology.
21North Europ Assistance, the only global vehicle ownership lifecycle assistance platform, continues to reimagine the auto after-market industry to the benefit of global auto and auto related brands, assistance professionals and consumers. 21North Europ Assistance delivers the quickest, safest and most innovative vehicle assistance service, products and technology by combining location based services, real time data, artificial intelligence and end-end connected communication. Our platform powers vehicle assistance solutions for leading brands across the automotive, insurance, fleet companies and corporates.
A group company of Europ Assistance, the inventor of assistance, supports over 300 million customers in 208 countries thank to our network of 750,000 approved providers and 37 assistance centres. Europ Assistance provides roadside assistance, travel insurance & assistance, personal assistance such as senior care, digital identity protection, telemedicine and Conciergerie. The vision of our 7,530 employees is to be the most reliable care company in the world.
Europ Assistance is part of the Generali Group, one of the world’s leading insurers.
Our Mission – Trust , transparency and convenience in vehicle Ownership, simply through smart phones.
Our Vision – To be the most reliable and innovative vehicle assistance company.
We are a unique combination: one of the largest insurance and assistance company in the world and passion, speed and hunger of a start up. Every morning we come to assist our customers and take a step towards achieving our mission and vision with strong core values.
The core of the 21North Europ Assistance network has more than 15 years domain expertise.
Years domain experience in the core team
Global intellectual property patents
Scalable and intelligent technology platform
These strengths enables us to deploy our services to brand new markets at a faster pace
Executive team
Vehicle Ownership experience isnt the only thing we’re changing through our technology. We’re building a culture within 21North Europ Assistance that emphasizes doing the right thing, period, for clients, ambassadors and employees. Find out more about the team that’s leading the way.
Praveen Surendiran
MANAGING DIRECTOR
Nitin Mehra
CEO - SOUTH EAST ASIA
Sree Kumar S
DIRECTOR TECHNOLOGY AND PRODUCTS
Madhu Jindal
DIRECTOR – CLIENT ENGAGEMENT
Mohammad Umar Sharif
DIRECTOR – STRATEGIC ALLIANCES
Lokesh Natoo
DIRECTOR OPERATIONS
Miki Qiong
HEAD PRODUCT & PROJECT MANAGER
Manish Agrawal
DIRECTOR - SALES & MARKETING
CSR POLICY
As a driver for economic efficiency and innovation, our commitment to social responsibility is crucial to the Group’s ambition to be a world leader in its sector.
At 21North Europ Assistance we extend our helping nature beyond business. We work hard to help our local communities and those beyond we work. One of our criteria to commence this business was to create sustainable living to the local communities by creating job opportunity, financial inclusion and social status.
Each of our offices has a commitment, driven either by the business or by the employees themselves. We empower our employees to make a positive impact by offering flexible work structures, allowing people to take time off work for social responsibility activities.
