About – 21North

Good things happen when people get time, whether spending with loved ones or executing their dreams.

What started as a way to pick up and drop vehicles for servicing has led to millions of moments of passion and joy as people around the world make best use of precious time saved. Our clients deliver trust and transparency with the help of our technology.

21North Europ Assistance, the only global vehicle ownership lifecycle assistance platform, continues to reimagine the auto after-market industry to the benefit of global auto and auto related brands, assistance professionals and consumers. 21North Europ Assistance delivers the quickest, safest and most innovative vehicle assistance service, products and technology by combining location based services, real time data, artificial intelligence and end-end connected communication. Our platform powers vehicle assistance solutions for leading brands across the automotive, insurance, fleet companies and corporates.

Our Lineage

Our Mission – Trust , transparency and convenience in vehicle Ownership, simply through smart phones.

Our Vision – To be the most reliable and innovative vehicle assistance company.

Our Values

Respect

Innovation

Commitment

Integrity

15+

Years domain experience in the core team

1.1 Mn

Transactions

New city added every month

100+

Employees

€42 Mn

Transaction Value

Global intellectual property patents

5,344

Assistance providers

92.4%

On-Time Arrival

Cities across the world

Our Network & Reach

Scalable and intelligent technology platform

Strong business process

Deep domain knowledge

These strengths enables us to deploy our services to brand new markets at a faster pace

Executive team

Vehicle Ownership experience isnt the only thing we’re changing through our technology. We’re building a culture within 21North Europ Assistance that emphasizes doing the right thing, period, for clients, ambassadors and employees. Find out more about the team that’s leading the way.

Praveen Surendiran

MANAGING DIRECTOR

Nitin Mehra

EXECUTIVE DIRECTOR

Sreekumar S

DIRECTOR / SAAS - TECHNOLOGY

Madhu Jindal

DIRECTOR – CLIENT ENGAGEMENT

Mohammad Umar Shariff

DIRECTOR – SERVICE DELIVERY

Lokesh Natoo

DIRECTOR OPERATIONS

Rajesh Bhatia

DIRECTOR OF ENGINEERING

Miki Qiong

HEAD PRODUCT & PROJECT MANAGER

CSR POLICY

As a driver for economic efficiency and innovation, our commitment to social responsibility is crucial to the Group’s ambition to be a world leader in its sector.

At 21North Europ Assistance we extend our helping nature beyond business. We work hard to help our local communities and those beyond we work. One of our criteria to commence this business was to create sustainable living to the local communities by creating job opportunity, financial inclusion and social status.

Each of our offices has a commitment, driven either by the business or by the employees themselves. We empower our employees to make a positive impact by offering flexible work structures, allowing people to take time off work for social responsibility activities.

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